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Help Us Help You!

Before calling Customer Care, please have your product nearby. Please have the following information available to help make your service call more efficient and effective.

  • The name of the product you are calling about (juice pack, powerstation, etc.).
  • Exact description of the problem and any error messages received.
  • Description of any changes recently made that may have caused the problem (including the name and version of any software added).
  • Serial number of your product (if applicable).

Hours: Monday - Friday, 9 am - 9 pm EST and Saturday 9 am - 2 pm EST

Toll-Free: 1-888-866-7443

UK/Ireland: Monday - Friday, 9 am - 5 pm GMT

UK: 44 207 365 2400

Ireland: 35 36 163 6618


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