How does the extra battery work? How does it turn on? How do I get It to charge my phone?

Most of our juice pack devices will not start charging your phone automatically and must be switched from standby mode to charging mode. It's possible you may have been using your juice pack in charging mode from day one, and didn't realize when it was inadvertently turned off. While you won't hurt anything leaving the juice pack "on" or in charging mode all the time, to get the most out of your mophie juice pack case, we recommend only putting the juice pack in charging mode after your phone battery is low. This way you will get the most out of case’s battery and will avoid the annoying buzzing sounds your phone makes when it starts charging.  

When you slide your phone into the juice pack case, a connector at the base of the case plugs into the port at the bottom of the phone. Depending on the model, flip the switch on the bottom side, or press the status button on the back of the case for 3 seconds to start charging your phone. After using up all the power in the juice pack case, just recharge it for more on-the-go power. If the LEDs flashed left to right, you just put it into charging mode. If they flash right to left, it was just switched to standby mode. 

After using up all the power in the juice pack case, just recharge it for more on-the-go power. When you plug your juice pack in with the phone installed, remember that the phone will charge first, followed by the juice pack. If you're in a hurry, you can charge them separately, too. Phone not charging? When you press the status button, how many LEDs illuminate? If it's none or one, it may be depleted. If both the phone battery and the juice pack battery are dead or very low, they may not charge simultaneously if the iPhone is inserted in the juice pack, in this case, the phone may chirp intermittently. If this happens simply detach the phone from the juice pack and charge them separately. 

Total charging time will depend on the battery levels of both the juice pack and your phone. If both are depleted, to get both charged back up it will be approximately double the amount of time it normally takes to charge your phone. 

After you begin charging the juice pack case or powerstation, the LED status indicators will start blinking to indicate charging. Don't worry- the lights will turn off after 30 seconds allowing for a good night’s rest. Remember to press the status button to check the battery’s charge status before you take your juice pack  ////

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